
Position Title: Intake Worker
Posting Period: February 3, 2025- February 24, 2025
Salary: $50,000. – $55,000. Annually
Nigig Nibi Ki-win Gamik Society is growing our team!
Join our dynamic and dedicated team as we continue to develop capacity within the Algonquins of Pikwakanagan First Nation and greater unceded Algonquin territory. With our Child Well-being law, Nigig Nibi Ki-win, now fully in force, the community embraces a step in reconciliation by reclaiming jurisdiction over the safety and well-being of our children, youth and families.
We're looking for the right people to grow with the organization. Are you interested?
Learn more about Nigig: https://www.nigignibi.com/about/nigig-nibi-ki-win
SUMMARY
Nigig Nibi Ki-win Gamik is an organization that works to affect the development, implementation, administration, and operation of child and family well-being programs. This includes prevention and protection supports and services in accordance with Algonquin of Pikwakanagan First Nation’s (AoPFN herein) child well-being law, Nigig Nibi Ki-win.
The Intake Worker plays a pivotal role in facilitating the initial contact and intake process for individuals or agencies seeking services or assistance from Nigig Nibi Ki-win Gamik. They are responsible for gathering all essential information, assessing needs, determining memberships or affiliations to AoPFN, and next steps to ensure clients receive timely and relevant support. This is a full-time position.
The Intake Worker role is critical in ensuring the timely connection of clients to supports. Intake workers contribute significantly to the overall effectiveness and impact of the organization's services. Working closely with the Nigig teams and being responsive to the changing needs of Algonquin of Pikwakanagan First Nation youth, their families, and the greater community.
DUTIES & RESPONSIBILITIES:
1. Client Intake:
2. Needs Assessment:
3. Information Provision:
4. Documentation and Record-Keeping:
5. Coordination and Follow-Up:
6. General Administration:
• Answer main phone line, transfer calls, and set up call forwarding to on-call phone.
• Create client files in case management platform.
• Upload external and internal referrals, file closure letters and various documents in client files.
• Track all internal and external referrals received in excel spreadsheets.
• Answer main Nigig inbox emails.
• File paperwork, print and scan documents.
• Order and distribute office supplies; complete acquisition requests.
• Retrieve and distribute mail.
• Other tasks as may be required of Nigig.
WORKING CONDITIONS:
Work involves extensive contact with clients, emergency services workers, child well-being workers, other welfare agencies and the community either in-person, over the phone or via email. Work is subject to deadlines and interruptions. Work involves handling and dealing with issues of a very sensitive and confidential nature. Work involves a flexible schedule, and rotating shift work including on-call overnight.
WORKING RELATIONSHIPS:
Receives direction, guidance and encouragement; discusses plans and priorities.
Collaborate with Navigator and other staff members to ensure seamless delivery of services. Courteous and cooperative and works well as a team player.
Represents and promotes AoPFN through Nigig; maintains an awareness of all relevant policies and program changes.
Represents and promotes AoPFN through Nigig; exchanges information using judgement and following the policies of the Nigig; keeps informed of the changes and trends that can be beneficial to AoPFN.
Represents and promotes the interests of AoPFN through Nigig; works in a courteous, cooperative, positive and proactive manner; provides information using judgement and following the policies of Nigig; assists as required.
EMPLOYMENT REQUIREMENTS:
1. Basic Requirements:
· Grade 12.
· 3-5 years experience in an Administration role.
· Experience working in a social work or health care setting would be an asset.
· A combination of relevant education and experience in a related field may be considered.
· The ability to communicate with kindness and respect at all times.
2. Rated Requirements:
Knowledge:
· Experience working with children, youth and families.
· Knowledge and understanding of AoPFN’s history, community dynamics, children, youth and families.
· Knowledge of community resources and support networks is an asset.
· Child, Youth & Family Services Act (Ontario) and its application and proceedings involving First Nation members.
· Exceptional communication skills (both oral and written).
· Exceptional phone etiquette.
· Strong computer skills with experience accessing online portals, use of a variety of software applications, internet and email.
Abilities:
· Ability to maintain effective interpersonal relationships with all Nigig staff, clients & the AoPFN community.
· Ability to conduct ones’-self in a professional unbiased manner at all times.
· Ability to maintain confidentiality is essential.
· Ability to deal with constant interruptions and varied clientele.
· Ability to remain calm and composed in challenging situations.
Personal Suitability:
· Strong interpersonal skills; demonstrates a high level of professionalism and engagement.
· Able to work effectively in a multi-disciplinary team environment.
· Tact, discretion and a high level of confidentiality.
· Possess initiative, self-motivation, and be reliable and thorough.
· Be proactive and able to engage in a respectful, friendly and approachable manner.
· Act as a positive role model, being empathetic and compassionate.
· Sensitive to Indigenous cultures and values; promotes the culture and aspirations of AoPFN.
3. Conditions of Employment:
· Complete and signed Code of Conduct and Confidentiality Agreement.
· Provide and maintain a valid Vulnerable Sector Check Screening.
PREFERENCE IN HIRING:
Nigig promotes equal employment opportunities for all applicants. Persons who identify as Indigenous will be given preference as this role serves the needs of members of Algonquins of Pikwakanagan First Nation. Provided the candidate meets the basic requirements of the position and is deemed qualified following the interview process, preference will be given to a) the qualified Indigenous person who is a member of Algonquins of Pikwakanagan First Nation; then to, b) the qualified Indigenous person; then to, c) the qualified non-Indigenous candidate.
WE OFFER:
· Competitive Salary
· Employment benefits & pension plan
· Paid sick, vacation and special day leave
· 14 Provincial and Federal Statutory Holidays
Please submit your cover letter and resume to: employment@nigignibi.com
Contact Information
Nigig Nibi Ki-win Gamik Society
1467 Mishomis Inamo,
Pikwakanagan, Ontario
Email: employment@nigignibi.com
Nigig Nibi Kw-win Gamik Society
Algonquins of Pikwakanagan First Nation has come together to create and assert Nigig Nibi Ki-win, which name came to the AOPFN Tanakìwin by way of our naming ceremony conducted in accordance with Inàkonigewin. For greater certainty, our inherent right to self-government, as affirmed by the United Nations Declaration on the Rights of Indigenous Peoples and s. 35 of the Canadian Constitution Act, 1982, includes jurisdiction in relation to the wellbeing of Ninìdjànisinànig, Weshkinìgidjig, and their families. Algonquins of Pikwakanagan have cared for our Ninìdjànisinànig and Weshkinìgidjig in accordance with our customs and traditions. Ninìdjànisinànig, Weshkinìgidjig, and their families thrived because they were immersed in their language, connected to the land, and cared for by their people. Inàkonigewin has governed these lands for millennia, well before any colonial laws were brought and imposed on our people and lands. By asserting this Law through Nigig Nibi-Ki-win, we are not bringing into force a new law, but using our knowledge of Inàkonigewin to provide aid to our people in a modern context, in a way that cares for them, our ancestors, and our descendants. The only way to undo the damage that has been inflicted on our people by colonial governments is to re-assert our inherent right to care for our Ninìdjànisinànig and Weshkinìgidjig.