Sep 10, 2019

Guest Services Representative

  • Saskatchewan Indian Gaming Authority

Job Description

Category:
Guest Services

Location:
Bear Claw Casino Carlyle, SK, CA S0C 0R0

Main Duties
Reporting to the Guest Services Manager or the Marketing/Guest Services Manager and under the supervision of the Guest Services Supervisor, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. Responsibilities include: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations. 
Conditions of Employment
The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
You may be required to work in an environment where you will be exposed to the use of tobacco smoke and high noise levels.
As a condition of employment, you will be required to work shift work. This may include days, evenings, graveyard, weekends and statutory holidays.  SIGA’s goal is to treat all staff fairly and equitably; therefore, the distribution of the shifts will be fair to all staff.