Jun 13, 2019

Guest Services Representative - Gold Horse Casino

  • Saskatchewan Indian Gaming Authority

Job Description

Category:
Guest Services

Location:
Gold Horse Casino Lloydminster, SK, CA S9V 2K8

Main DutiesReporting to the Guest Services Manager or the Marketing/Guest Services Manager and under the supervision of the Guest Services Supervisor, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. Responsibilities include: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.