Jun 05, 2019

Marketing & Guest Services Manager

  • Saskatchewan Indian Gaming Authority

Job Description

Category:
Marketing/Guest Services

Location:
Bear Claw Casino Carlyle, SK, CA S0C 0R0

Main Duties:
Reporting to the General Manager, this position develops plans and initiatives to drive visits and optimize income through advertising and communications. The position also directs the provision of convenient services to Casino guests. The position builds strong relationships internally and externally (Miyo-wîchêtowin) by providing overall management and oversight of Casino Marketing and Guest Services operations. Responsibilities include: Leading, planning and analyzing Guest Services operations to ensure guests receive the service, recognition and appreciation that sets SIGA apart. Overseeing implementation of all Casino Marketing, Players Club, and Communications activities. Providing effective management of Marketing and Guest Services staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering the departmental budget, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Monitoring department operations to ensure compliance with policies, procedures, and service standards. Participating in development of SIGA-wide Marketing and Guest Services strategies. Modeling SIGA’s values, and presenting a positive image of SIGA in the community. Participating in other projects and activities as required, to drive visits and solidify SIGA’s reputation for exceptional hospitality.